These Terms & Conditions (“Terms”) govern your use of Queen Win Casino website, mobile site, games, bonuses and services (“Services”). By registering an account, making a deposit or playing any game, you agree to be bound by these Terms in full.
If you do not agree with any part of these Terms, do not register or use our Services.
Queen Win Casino is operated by [Insert Legal Entity / Operator Name, Company Registration Number, Registered Address – e.g. QueenWin Ltd, registered in Malta, C XXXXX], licensed and regulated by the relevant authorities for players in the United Kingdom and Italy.
1. General
1.1 You must be at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher) to use our Services. 1.2 We reserve the right to request age and identity verification at any time. Failure to provide valid proof may result in account suspension or closure. 1.3 These Terms are governed by the laws of [Malta / relevant jurisdiction] and any disputes shall be subject to the exclusive jurisdiction of the courts of [Malta / relevant jurisdiction], unless mandatory local consumer protection laws in the UK or Italy apply. 1.4 We may amend these Terms at any time. Significant changes will be notified via email or site banner. Continued use after changes constitutes acceptance.
2. Account Registration & Management
2.1 Only one account per person, household, IP address, device or payment method is permitted. 2.2 You must provide accurate, complete and up-to-date information during registration. 2.3 You are responsible for keeping your login details confidential. Any activity on your account is your responsibility. 2.4 We may suspend or close your account if we suspect fraud, bonus abuse, multi-accounting, chargeback abuse, underage play, or violation of these Terms. 2.5 Dormant accounts (no login for 12 months) may be closed after notice, with any remaining balance handled per applicable law.
3. Deposits, Withdrawals & Payments
3.1 Minimum deposit: £20 / €20 (may vary by method). 3.2 We accept payments in GBP (UK players) and EUR (Italy players). No currency conversion fees apply for these. 3.3 Deposits are instant with most methods. We do not charge deposit fees. 3.4 Withdrawals:
- Minimum withdrawal: £20 / €20
- Maximum withdrawal limits may apply per transaction/day/week (check cashier)
- Withdrawals processed to the same method used for deposit where possible (anti-money laundering rules)
- First withdrawal requires full KYC verification (ID, proof of address, payment method ownership)
- Processing time: e-wallets usually 0–48 hours; cards/bank transfers 3–5 business days 3.5 Withdrawals may be delayed or refused if bonus wagering is incomplete or if fraud/AML concerns exist. 3.6 You are responsible for any taxes on winnings in your jurisdiction.
4. Bonuses & Promotions
4.1 All bonuses are subject to specific terms displayed at claim time (wagering requirements, game contributions, time limits, max bet, max win caps). 4.2 Standard wagering: usually 30–40× on bonus + deposit (or winnings from free spins). Slots contribute 100%; table games/live casino contribute less or are excluded. 4.3 Bonus abuse (e.g. low-risk betting to clear wagering) may result in bonus forfeiture and winnings voided. 4.4 Free spins usually have a value of £0.10 / €0.10 per spin unless stated otherwise. 4.5 We reserve the right to withdraw or amend promotions at any time.
5. Gameplay & Fair Use
5.1 All games use certified RNG (certificates available on request). 5.2 You may not use any software, bot, script or device to automate play or gain unfair advantage. 5.3 Collusion, chip dumping, bonus hunting patterns or any form of cheating will result in account closure and forfeiture of funds. 5.4 We may void bets or winnings if a game malfunction occurs (even after payout). 5.5 Maximum bet while playing with bonus funds: usually £5 / €5 per spin/bet (unless stated otherwise).
6. Responsible Gaming
6.1 We provide deposit/loss/wager/time limits, reality checks, cooling-off periods and self-exclusion (see Responsible Gaming page). 6.2 You may request self-exclusion at any time via account settings or support. 6.3 We may impose limits or exclude you if we believe you are at risk, even without your request.
7. Intellectual Property & Content
7.1 All games, logos, text, graphics and software are our property or licensed to us. 7.2 You may not copy, modify, distribute or use our content without permission.
8. Liability & Disclaimer
8.1 Services are provided “as is”. We do not guarantee uninterrupted access or error-free operation. 8.2 We are not liable for losses due to misuse of account, technical issues beyond our control, or your failure to comply with these Terms. 8.3 Our total liability shall not exceed the amount of your last deposit or £1,000 / €1,000 (whichever is lower), except where prohibited by law.
9. Termination & Account Closure
9.1 You may close your account at any time via settings or by contacting support. 9.2 We may terminate your account for violation of these Terms, with or without notice. 9.3 On closure, remaining balance (after deductions) will be paid out subject to verification and applicable law.
10. Complaints & Disputes
10.1 If you have a complaint, contact support first (live chat or email: support@queenwincasino.com). 10.2 We aim to resolve within 8 weeks. 10.3 If unresolved, UK players may escalate to IBAS or UKGC; Italian players to ADM or relevant ADR entity.
11. Miscellaneous
11.1 These Terms constitute the entire agreement between you and us. 11.2 If any provision is invalid, the remainder remains in effect. 11.3 Force majeure events excuse non-performance.
By continuing to use Queen Win Casino, you confirm you have read, understood and accept these Terms & Conditions.
Queen Win Casino – play fair, play responsibly.
Play responsibly • 18+ • Gambling can be addictive. If you need help, visit our Responsible Gaming page or contact support organisations (GamCare UK, Giocatori Anonimi Italy).