At Queen Win Casino we take your privacy seriously. This Privacy Policy explains what information we collect when you use our website, mobile site or services, how we use it, who we share it with, and what rights you have over your personal data.
We are committed to protecting your information in line with applicable data protection laws, including:
- The UK General Data Protection Regulation (UK GDPR)
- The EU General Data Protection Regulation (GDPR)
- Italian national data protection rules (including Legislative Decree 196/2003 as amended)
Queen Win Casino is operated by [Company Name / Legal Entity – insert actual operator name and registration details here], the data controller responsible for your personal data.
By using Queen Win Casino you agree to the practices described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect different types of information depending on how you interact with us.
Information you give us directly
- Registration details: name, date of birth, email, username, password, phone number
- Identity verification: government-issued ID, proof of address, selfie (when required for KYC/AML)
- Payment information: card details, e-wallet info (processed securely via third-party providers – we do not store full card numbers)
- Communications: messages to support, chat logs, emails
Information we collect automatically
- Technical data: IP address, device type, browser type, operating system, unique device identifiers
- Usage data: pages visited, games played, time spent, bets placed, wins/losses
- Location data: approximate location derived from IP (country/region level – we do not track precise GPS)
- Marketing & cookies data: preferences, interaction with promotions, cookie & similar tracking technologies
Information from third parties
- Payment providers (confirmation of transactions)
- Identity verification services (to comply with legal requirements)
- Fraud prevention & AML partners
- Marketing & analytics partners (with your consent where required)
2. How We Use Your Information
We use your personal data for the following main purposes:
- To provide and improve our services (create & manage your account, process deposits/withdrawals, deliver games)
- To verify your identity and age (mandatory for legal gambling compliance)
- To prevent fraud, money laundering and problem gambling
- To process payments and handle withdrawals
- To send important service messages (account security, bonus activation, transaction confirmations)
- To comply with legal obligations (UK Gambling Commission, AAMS/ADM in Italy, tax authorities, anti-money laundering rules)
- With your consent: to send marketing offers, newsletters, personalised promotions
- For analytics & research: understand how our site is used to make it better
We never sell your personal data to third parties.
3. Legal Basis for Processing
We rely on the following legal grounds under UK/EU GDPR:
- Contract – to provide gambling services you requested (account creation, gameplay, payments)
- Legal obligation – age/ID verification, AML/KYC, responsible gambling reporting, tax & regulatory compliance
- Legitimate interests – fraud prevention, site security, service improvement (balanced against your rights)
- Consent – marketing communications, certain cookies/non-essential tracking
You can withdraw consent for marketing at any time without affecting the core service.
4. Sharing Your Information
We share data only when necessary:
- With service providers (payment processors, game providers, cloud hosting, KYC/AML tools, customer support platforms) – all bound by strict data protection agreements
- With regulators & authorities (UK Gambling Commission, Italian ADM, law enforcement) when required by law
- With fraud & risk management partners
- In case of business transfer (merger, acquisition) – your data may be transferred under the same protections
We do not share your data with third parties for their own marketing purposes.
5. International Transfers
Some of our service providers are located outside the UK/EU (e.g. cloud servers, payment gateways). When we transfer data outside the UK/EEA, we use:
- Adequacy decisions
- Standard Contractual Clauses (SCCs)
- Other approved safeguards
This ensures your data remains protected to the same standard.
6. Data Security
We use industry-standard security measures:
- 256-bit SSL/TLS encryption for all traffic
- Secure data storage with access controls
- Regular security audits & penetration testing
- Firewalls, anti-DDoS protection, intrusion detection
However, no system is 100% secure – we cannot guarantee absolute security.
7. How Long We Keep Your Data
We keep your data only as long as necessary:
- Account & gameplay data: while your account is active + up to 5–10 years after closure (legal & regulatory requirements)
- KYC/AML documents: minimum 5 years after relationship ends (anti-money laundering laws)
- Marketing data: until you unsubscribe/withdraw consent
- Technical logs: usually 6–24 months
After that, data is anonymised or securely deleted unless longer retention is required by law.
8. Your Rights
Under UK GDPR & EU GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (subject to legal retention obligations)
- Restrict processing
- Object to processing (including direct marketing)
- Data portability
- Withdraw consent (where processing is consent-based)
- Lodge a complaint with the ICO (UK) or Garante per la protezione dei dati personali (Italy)
To exercise your rights, contact our Data Protection Officer at privacy@queenwincasino.com (or via live chat/support ticket).
We usually respond within one month (free of charge unless requests are excessive).
9. Cookies & Similar Technologies
We use cookies, pixels and similar tools for: essential site functions, analytics, personalisation and (with consent) marketing.
You can manage preferences via our cookie banner or browser settings. For details see our separate Cookie Policy.
10. Responsible Gambling
We may process special category data (e.g. self-exclusion status) for responsible gambling purposes under explicit consent or substantial public interest grounds.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a new “Last updated” date. Significant changes will be notified via email or site notice.
12. Contact Us
Questions about this Privacy Policy? Reach out:
Email: privacy@queenwincasino.com Live Chat: Available 24/7 on the website
Queen Win Casino – your privacy matters to us. Thank you for trusting us with your data.
Play responsibly • 18+ • T&Cs apply.