We believe gambling should always be fun, entertaining and something you do by choice — never out of necessity or pressure. At Queen Win Casino, player wellbeing is a top priority, not an afterthought.
We provide practical tools to help you stay in control, clear information about the risks, and direct access to professional support organisations in the United Kingdom and Italy.
Our Commitment to Responsible Gaming
- We promote gambling only for adults 18+ (strict age verification at registration and ongoing)
- We offer multiple self-control features that you can activate anytime
- We train our staff to recognise signs of problem gambling and respond appropriately
- We cooperate fully with regulators (UK Gambling Commission, Italian ADM/AAMS) on responsible gambling standards
- We never send marketing messages to self-excluded players or those who have requested limits
If gambling stops being enjoyable, we want to help you pause, reflect or stop — quickly and easily.
Tools to Help You Stay in Control
All tools are available in your account settings (under “Responsible Gaming” or “Player Protection”) and can be set or changed at any time.
1. Deposit Limits Set daily, weekly or monthly deposit caps. Once reached, no further deposits are allowed until the period resets. You can lower limits instantly; increases take 24 hours (cooling-off for safety).
2. Loss Limits Cap the maximum you can lose over a chosen period. Helps prevent chasing losses.
3. Wager/Bet Limits Restrict the total amount you can bet per day/week/month.
4. Session Time Limits Set how long a single gaming session can last (e.g. 30 min, 1 hour). The system logs you out automatically when time is up.
5. Reality Checks Pop-up reminders every 30–60 minutes (your choice) showing time played, money spent/won and a quick “Are you still enjoying this?” message.
6. Cooling-Off Period Temporary break from 24 hours up to 6 weeks. Account locks during this time — no logins, no deposits, no play.
7. Self-Exclusion Longer-term option:
- 6 months, 1 year, 5 years or permanent
- Applies across Queen Win Casino (and often networked sites via regulators)
- During self-exclusion: no access, no marketing, no reactivation until period ends
- Permanent self-exclusion can be requested via support (irreversible in most cases)
8. Take a Break Short optional pause (1 day to 3 months) — similar to cooling-off but easier to reverse if you change your mind.
How to Set or Change Limits
- Log in to your Queen Win Casino account
- Go to Profile → Responsible Gaming (or My Account → Limits & Protection)
- Choose the tool you want (deposit limit, self-exclusion, etc.)
- Set the amount/time and confirm
- Limits activate immediately (except increases, which have a 24-hour delay)
You can also contact live chat or email support@queenwincasino.com — they’ll guide you through it in minutes.
Signs Gambling Might Be Becoming a Problem
Common indicators include:
- Gambling more than planned or more often
- Spending money meant for essentials
- Feeling irritable or restless when not gambling
- Chasing losses
- Hiding gambling from friends/family
- Neglecting work, hobbies or relationships
If any of this sounds familiar, consider using our tools or reaching out for help — there’s no shame in it, and support is free and confidential.
Support Resources – UK & Italy
United Kingdom
- GamCare – Free advice, live chat, phone support: 0808 8020 133 (24/7) Website: www.gamcare.org.uk
- BeGambleAware – Information & self-assessment: www.begambleaware.org
- National Gambling Helpline: 0808 8020 133
Italy
- Giocatori Anonimi – Support groups & helpline: 800 558 822 Website: www.giocatorianonimi.org
- 800 558 822 – Telefono Verde contro il gioco d’azzardo patologico (free, anonymous)
- Agenzia delle Dogane e dei Monopoli (ADM) – Official resources and complaint channels
International / Additional
- Gamblers Anonymous: www.gamblersanonymous.org (meetings worldwide)
- Gambling Therapy: www.gamblingtherapy.org (online support in multiple languages)
Need Immediate Help?
- Use our in-account tools right now
- Contact live chat (24/7) – we can activate limits or exclusion on the spot
- Reach out to one of the helplines above – they’re trained for this
Queen Win Casino – we want you to play because you enjoy it, not because you feel you have to.
If gambling ever feels out of control, pause, use the tools or talk to someone. You’re not alone, and help is always available.
Play responsibly • 18+ • If you or someone you know has a gambling problem, seek help immediately.